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Frequently Asked Questions (FAQs)
The following informative page is designed to help you with some of the most common questions regarding your order on tyka.com
Payments and Discounts
Find answers to frequently asked questions about Payments on TYKA.
You can make purchases using the following:
- Credit Card (Visa/ Amex/ Master Card etc.)
- Debit Card (All leading bank debit cards)
- UPI Payments (Gpay/ PayTM etc.)
You can also opt for the Cash-on-Delivery (COD) payment method. With COD you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment on TYKA Sports.
You can also choose to pay “Cash on Delivery”, if available. With COD you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment on TYKA Sports.
For deliveries within India, charges will vary on different variables depending on your parcel’s location, weight, volume and the value of your order. The charges include fulfillment costs of your order. A flat rate of Rs. 120 will be charged for Cash on Delivery excluding of different variables such as parcel’s location, weight, volume and value. All the charges will vary on different variables depending on your parcel’s location, weight, volume and the value of your order for Normal delivery or Cash on delivery. The prices listed for all items are final and all-inclusive. The prices you see on our product pages are exactly what you pay for the item excluding the delivery charges.
We charge a flat rate of Rs. 120 for any value of your order. Its beneficial also if you order in bulk quantity.
With “Cash on Delivery” or COD, you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment on TYKA Sports.
The maximum order value for a COD payment is Rs. 15,000. You will have to pay the money to the delivery boy before you can open the package. Please note, we do not accept foreign currency or any other currency as payment against a COD order.
Add items to your cart. Hit proceed to checkout. When prompted to choose a Payment Option, select Pay By Cash-on-Delivery. Click to Place Order button, Once confirmed, you will receive a confirmation message on your screen. To serve you better and provide fast delivery, TYKA Sports team may contact you via email/phone for address verification. We may cancel your order if we do not receive confirmation from your side in next 48 hrs from the time of order placed. You will be required to make a Cash payment to our Courier Partner, only at the time of delivery of your order.
No, our COD partner will only accept cash payment at the time of delivery.
We accept all VISA, Mastercard and American Express Credit cards. To pay using your Credit card, you will need your Credit card number, Card expiry date, 3 digit CVV number (Card Verification Value – found on the back side of your Credit card) and online 3D Secure password. After entering the card number, expiry date and CVV number on TYKA Sports, you will be redirected to the Bank’s page for entering the online 3D Secure password.
We accept Debit cards of all banks in India. To pay using your Debit card, you will need to enter your Debit card number, Card expiry date (optional for Maestro cards), 3 digit CVV number (optional for Maestro cards) on TYKA Sports. You will then be redirected to your Bank’s page for entering your online password (issued to you by your Bank) to complete the payment.
Yes, shopping at TYKA Sports is 100% safe. All Credit card and Debit card payments on TYKA Sports are processed through secure and trusted payment gateways managed by leading Indian banks. Furthermore, the Banks ask you to enter an online password (also known as 3D Secure password) which acts as an additional layer of security for your card transaction. This 3D Secure password is not printed anywhere on the card and is known only to you, giving you the added assurance that only you can use your card to make purchases on the Internet. This makes your online transaction on TYKA Sports extremely safe and secure. You can be assured that TYKA Sports offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.
3D Secure is also known as “Verified by Visa” or “Mastercard securecode”. It is a free security service by VISA and MasterCard in partnership with card issuing Banks to secure your online Credit/Debit card transactions through the use of an additional password. This additional password is called 3D Secure password.
You can register for the 3D Secure password for your Credit/Debit card by visiting your Bank’s website.
My Order
This section of our troubleshooting guide tackles the most common questions you may encounter when placing an order
You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with TYKA.com. To check the status of your pending orders, click on the My Account link in the top of any page on our website. This will take you to your My Account page, where you can click on the My Orders link to view the status of all orders.To view the status of a specific order, click on the “Order Number”. After your order is shipped out from our warehouse, we will send you a mail and sms with the shipping details.
- Confirmed : We have received authorization from the payment gateway and your order is placed successfully.
- Processing : Your order has been processing from our end for the confirmation from our warehouse.
- Packed : Your order has been packed at our warehouse and ready to ship through our delivery partner.
- Shipped : Your order has been picked up by our delivery partner from our warehouse and is on its way to your delivery location.
- Order Cancelled : The order was cancelled.
You can cancel your order before it leaves our Warehouse (reaches the “Order Shipped” state). You can do so by calling us with the order number.
The estimated time of delivery may differ from one item to another. Here is an explanation of delivery estimates:
- Within 3-5 days : For all key metros (Delhi, Chennai, Mumbai, Kolkatta) & from the warehouse the product is being shipped from, the delivery time will be 3-5 business days.
- Within 5-7 days : For all areas serviced by our reputed courier & the warehouse the product is being shipped from, the delivery time will be 5-7 business days.
- Within 10-15 days : For other remote locations with in India which may take 10-15 business days depending on the location.
- Business days exclude public holidays, national holidays and sundays.
We process all deliveries through reputed couriers. Our current delivery partner is BlueDart.
Estimated times vary with the area you live in, warehouse from which this product is being shipped from, as well as whether it is in-stock or not. Here’s what this means.” If a product is in-stock with us, then depending on where you live, & warehouse from it is getting shipped, we can deliver to you within 3 days or 5 days. This will be clearly mentioned in your order confirmation email.
All items are carefully packaged so as to avoid any form of damage. We ensure the package is water proof with plastic wrap and fragile items are safely secured with bubble wrap.
If you feel the package has been tampered or opened, do not accept it from the courier. Call us immediately on our helpline number
All TYKA Sports items are delivered through reputed courier partners – who will provide a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We will sent an email to you after the parcel was picked up by our delivery partner. In that email you will find the tracking Id as well as Tracking website link.
Please be aware that your order may be dispatched in separate parcels and on different dates due to several reasons like out of stock items, custom orders etc. If you have only received a part of your order, we recommend you visit the delivery tracking page in the My Account / My orders section. If shipment is still ongoing, your missing items will certainly be delivered shortly. If the shipment dates have lapsed and you have not received your entire order, please contact us by sending a mail to customer care at coordinator@tyka.com.
Cancellation, Returns & Exchange
The section covers the most frequent concerns customers might have regarding cancellation, exchanging or returning a product.
1. You notify us of any defects in the product or incorrectly shipped at the time of delivery or within 48 hours of receipt of the product. You can either email our Customer Service team at coordinator@tyka.com or call us on +91-181-5006935/ +91-9803061407
2. You book a shipping pickup with us, and ensure that the product is picked up from your premise by our courier within 15 days To book a shipping pickup, you have to schedule a courier pickup with our customer support team who will in turn arrange a suitable time with our courier partner. Please note that if you have agreed a time for pick up, and the courier fails to find you at the address, there will be a Rs 100 charge payable by you at the time of delivery of the replacement. Each time that you are not there, there is a Rs 100 charge (why – thats what it costs us to bring your stuff back)
3. The product is returned to us with
- customer invoice.
- all its original packaging and accessories, including the box, manufacturer’s packaging if any, dustbags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered.
- and is unused condition
As soon as we have received the product, we will ship you the replacement, with no additional cost to you. You will receive an email when a replacement has been shipped out.
4. In the event that a replacement is not available in stock, we will offer you a credit or a full cash refund.
5. In the event that a replacement is available in stock, and you do not want a replacement, we will offer you a full refund either via the card you used to pay us, or in the case of a COD payment, by a cheque.
6. If the product received back by us does not meet the 3 specifications above, then the product can neither be replaced, nor can a refund be provided. If you still wish to get the same product back, we will be happy to do so, as long as you are ok to bear the shipping expenses.
7. If the product is deemed not to have a manufacturing defect, but has been damaged because of misuse — we will not replace, only arrange for a credit which you can use with us within 6 months.
8. You can seek a replacement for the entire purchase or part (s) of the purchase.
9. Needless to say, we can offer to replace only product(s) purchased on TYKA Sports.
1. You can return any product that you have received as long as
- customer invoice
- all its original packaging and accessories, including the box, manufacturer’s packaging if any, dustbags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered.
- and is unused / original condition
2. You need to make sure that
- Damaged/Defective/Wrong Product: You must notify us of any defects in the product or incorrectly shipped at the time of delivery or within 48 hours of receipt of the product.
- Any Other Returns: You must inform us of your intention to return the item to us (within 2 days, including weekends) and of delivery of the product
15 days from the point that you return the product to us.
At the point of delivery, if the package seems to have been tampered with i.e. TYKA Sports tape is broken/missing, please do not accept the order.
1. You can cancel an order in one of two ways:
- Call us on +91-9803061407.
- or write to us on coordinator@tyka.com If you cancel an order by calling us , before the product(s) has been shipped to you, we will refund you the entire amount.
2. If you cancel an order which has already been shipped to you, you can do one of the following:
- If your product has been shipped but has not yet been delivered, contact Customer Support and inform them of the same.
- If despite informing us, since the package has already left for your address, you receive the product, you can return the product through the same courier (i.e. do not accept the package).
- If you have received the order, and are now wanting to cancel (i.e. return the product), then please follow the steps above. We can only process the credit once We have received the product – and it meets the three criteria above.
To maintain our high standard of hygiene and professional service, we shall accept returns of all items except the following :
- inner wear/base layer/compression.
- socks.
- free items / items purchased during sale.
1. You can return any product that you have received as long as
- customer invoice.
- all its original packaging and accessories, including the box, manufacturer’s packaging if any, dustbags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered.
- and is unused / original condition.
2. You need to make sure that you inform us of your intention to return the item to us and ensure that the product(s) reaches us within 15 days of delivery of the product.
Other Questions
If you haven't found the answer to your query on one of the above FAQ sections, read on for more helpful information.
At TYKA Sports, we work hard to give you best of products. If they offers a Warranty on a product, we pass on the same to you. For most product lines however, there are no manufacturer’s warranty other then manufacturing defects. Shopping at www.tyka.com is exactly the same as if you were buying products in a shopping mall or from local shops.
TYKA Sports doesn’t deliver items internationally as of now but you can get them from our authorised dealers (see dealers locations) in your choice of country or you can reach us at sales@tyka.com for further information or orders. You are more than welcome to make your purchases on our site from anywhere in the world, but you’ll have to ensure the delivery address is within India.
With TYKA Sports, what you see is what you get. We work hard on photographing images as is. Our team gives you an elaborate description of the product with detailed specifications of each item. Our team makes sure to send out products that meet the TYKA Sports aesthetic and stringent quality standards. If despite this you don’t fall in love with what you get, give us a call within 48 hours to book a return.
Still Need help?
Contact us at Call: +91-9803061407 or Email: coordinator@tyka.com for all your queries.